Biometric Attendance AMC & Online Support – Pune & PCMC
An attendance system that goes down costs you payroll accuracy and employee trust. Our Annual Maintenance Contracts and online support ensure your biometric devices, software and integrations stay working — with a guaranteed response time and a local Pune engineer, not a distant call centre.
📋 AMC Plans
Standard AMC
- ✅ Unlimited service calls
- ✅ 8-hour on-site response
- ✅ Remote troubleshooting
- ✅ Software updates
- ✅ Quarterly preventive visit
- ⬜ Spare parts included
Best for: small offices, 1–3 devices
Comprehensive AMC ⭐
- ✅ Unlimited service calls
- ✅ 4-hour on-site response
- ✅ Remote troubleshooting
- ✅ Software updates + config changes
- ✅ Quarterly preventive visit
- ✅ Spare parts (excluding consumables)
Best for: factories, offices >10 devices
Enterprise AMC
- ✅ Dedicated support engineer
- ✅ 2-hour response SLA
- ✅ 24×7 remote support
- ✅ All parts and labour
- ✅ Monthly preventive visit
- ✅ HRMS integration re-validation
Best for: large plants, multi-location, 50+ devices
📞 Online & Remote Support Channels
Direct line to our Pune support team. No IVR menus, no ticket queue — a technical engineer picks up and starts diagnosing immediately.
+91-9028011388
We remote into your server or PC running eTimeTracklite to fix configuration errors, report issues, integration failures and software bugs — without an on-site visit in most cases.
Log a support request by email or WhatsApp with a screenshot or error description. Response within 2 business hours for AMC customers.
sales@esslpune.com
For hardware failures, wiring issues or full enrolment sessions, a certified engineer visits your Pune/PCMC premises within the contracted SLA window.
📍 AMC Coverage – Pune & PCMC
We provide on-site AMC support across all Pune and PCMC locations. Engineer dispatch from multiple points ensures the response SLA is met even for locations at the edge of the district.